Log in to Zova

Haven't received log in email?

If you haven't received a login email, please check your spam or junk. If it's not there, please try log in from the Zova app again.

Log in from iPhone or iPad

  1. Tap Log in from the Start screen or within Settings then follow the prompts
  2. Tap and hold the 'Log in to Zova' button from your email
  3. Select 'Open in Zova' from the list

Link not working OR don't see 'Open in Zova' from the list? 

If you're using a third party mail app (e.g. Gmail) the login link may not work. Please follow these steps: 

  1. Tap and hold the 'Log in to Zova' button from your email app
  2. Select 'Open in Safari'
  3. After the page loads, tap and hold 'Log in to Zova' 
  4. This time 'Open in Zova' should appear!
  5. Please tap 'Open Zova'

Still doesn't work?

If you've tried everything and still can't login, it means App Links may be broken on your iPhone or iPad. The only way to fix this is to: 

  1. Delete Zova (be sure to keep Health data and your Subscription when prompted)
  2. Turn your device off then on
  3. Reinstall Zova
  4. Open Zova and tap 'Log in'
  5. Enter your email
  6. Tap and hold the 'Log in to Zova' button from your email app
  7. Select 'Open in Safari'
  8. After the page loads, tap and hold 'Log in to Zova' 
  9. Please tap 'Open Zova'

Log in from Apple TV

  1. Make sure you have previously created a Zova profile
  2. When prompted, enter your email address then tap 'Log in'. (Important: Make sure you leave Zova on the 'Check your email' screen on Apple TV)
  3. Check your email from any device, then tap the 'Log in to Zova' button from your email
  4. If you're not immediately logged in, tap the 'Log in to Zova' button a second or third time

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