Log in to Zova

If you're having trouble logging in, please follow these simple steps: 

Log in from iPhone:

  1. Tap Log in within Settings and follow the prompts
  2. Tap and hold the magic link Zova emails you
  3. Wait for the pop up to appear
  4. Select Open in "Zova" from the list

Link not working OR don't see 'Open in Zova' from the list? 

If you're using a third party mail app (e.g. Gmail) the login link may not work. Please follow these steps: 

  1. Tap and hold the magic link Zova emails you
  2. Select 'Copy Link URL' or 'Copy' from the list
  3. Open Safari and paste the link. Tap 'Go'
  4. After the page loads, tap and hold 'Log In to Zova' 
  5. This time 'Open in Zova' should appear!
  6. Please tap 'Open Zova'

Still doesn't work?! Arrrghhh!

If you're tried everything and still can't login, it means App Links may be broken on your iPhone. The only way to fix this is to: 

  1. Delete Zova (be sure to keep Health data when prompted)
  2. Turn your iPhone off then on
  3. Reinstall Zova
  4. Open Zova and tap 'Login'
  5. Enter your email
  6. Tap the link from within your email app

Log in from Apple TV:

  1. Make sure you have a Zova profile (you can only create one from Zova for iPhone)
  2. Enter your email address then tap Log in (be sure to leave Zova on the 'Check your email' screen)
  3. Check your email from any device, then tap the magic link sent from Zova
  4. If you're not immediately logged in, tap the magic link a second or third time.

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